Shipping Policy

Where we ship

We currently ship within the United States only.

Processing time

Orders are processed within 1 business day. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Standard delivery takes 2–5 business days after your order ships. Most orders arrive within a week of being placed.

Business days are Monday to Friday, excluding public holidays.

Shipping cost

Shipping is free on all orders, with no minimum spend.

Priority Handling - $4.99

You can add Priority Handling at checkout. Your order is prioritized by our fulfillment team as soon as it comes in, and any questions you send us go to the top of our support queue.

Tracking

You'll get a tracking link by email as soon as your order ships. You can also track your order any time on our Track Your Order page using your order number and email address.

Tracking can take 24–48 hours to show its first update. If there's still no movement after that, email us and we'll look into it.

Delays

Occasionally deliveries are held up by carrier backlogs, weather, or holiday volume. If your order hasn't arrived within 10 business days, email us at EMAIL and we'll chase it up with the carrier.

Incorrect addresses

Please check your shipping details carefully at checkout. We can't take responsibility for orders sent to an address entered incorrectly, but let us know as soon as you spot a mistake and we'll do what we can to help.

Lost or damaged orders

If your order arrives damaged, email us a photo within 7 days of delivery and we'll send a replacement or refund you in full, no return needed.

If tracking shows your order as delivered but you haven't received it, check with neighbors and your building's mail area first, then email us and we'll open an inquiry with the carrier.

Questions

Email EMAIL. We reply within 1 business day.