Shipping policy

Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or public holidays are processed the next business day.

Processing is included in the delivery estimate below.

Delivery Time

Orders typically arrive within 7–12 business days from the date you place your order. This includes processing and shipping time.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and may vary due to carrier or customs delays.

Some items are processed through different facilities and may arrive in separate packages.

Shipping Cost

Shipping is a free for all orders.

Tracking

You’ll receive a tracking link by email when your order ships. You can also track your order on our Track Your Order page using your order number and email address.

Tracking may take 24–48 hours to show its first update. If there’s still no update after that, email us and we’ll look into it.

Delays

Occasionally, deliveries are delayed by carrier backlogs, customs processing, weather or holiday volume.

If your order hasn’t arrived within 15 business days of placing it, email support@truvea.co with your order number and we’ll investigate with the carrier.

Incorrect Addresses

Please check your shipping address carefully before completing your order.

If you notice a mistake, email support@truvea.co as soon as possible. We’ll do our best to update the address, but changes may not be possible once your order has been processed or shipped.

Lost or Damaged Orders

If your order arrives damaged, email support@truvea.co with your order number and a photo of the damage within 7 days of delivery. We’ll arrange a replacement or a full refund, with no return required.

If tracking shows your order as delivered but you haven’t received it, check with neighbours and your building’s mail area first. If you still can’t locate it, email us and we’ll open an inquiry with the carrier.

Questions

Email support@truvea.co. We reply within 1 business day.