Refund policy
Our 60-Day Money-Back Guarantee
We want you to feel confident trying Truvea. Every order of our Vaginal Balance Gummies comes with a 60-day money-back guarantee, starting on the day your order arrives.
If you’re unhappy with your purchase, contact us within 60 days of delivery to arrange a return. You’re welcome to try the gummies before deciding—unopened, partially used and empty bottles are eligible.
Return Conditions
To qualify for a refund under our guarantee:
- Contact us within 60 days of delivery to request your return.
- Send your return within 14 days of receiving approval.
- Return all bottles included in the purchase being refunded, whether unopened, partially used or empty.
- Pack the bottles securely for their return journey.
Bundles must be returned in full, including any bottles advertised as free. We don’t offer partial refunds for individual bottles within a bundle. Please keep your bottles until you’ve decided whether to keep your purchase.
How to Start a Return
Email support@truvea.co with your order number and a short note explaining your return request.
We’ll reply within 1 business day with the return location and instructions. Please contact us before sending anything back so we can approve and correctly identify your return.
Return Shipping
You’re responsible for the cost of shipping a guarantee return back to us. Return shipping costs are not reimbursed.
Please use a tracked service and keep your tracking details and shipping receipt until your refund has been completed. If your parcel is delayed or lost, these details will help you follow up with the carrier.
Damaged, Faulty or Incorrect Items
If your gummies arrive damaged or faulty, email support@truvea.co as soon as possible with your order number and clear photos or videos showing the issue.
We’ll arrange a free replacement, and you won’t need to return the affected item.
If you receive the wrong item, contact us with your order number and a photo of what arrived so we can put it right.
Refunds
Once we receive and inspect your return, we’ll email you to confirm the outcome.
Approved returns receive a refund of the amount you paid for the returned purchase or complete bundle, issued to your original payment method. Refunds are usually processed within 5–7 business days after we receive your return.
Your bank or payment provider may take additional time to display the refund in your account.
Order Cancellations
If you need to cancel, email support@truvea.co as soon as possible.
We can cancel your order and issue a full refund if fulfilment has not started. Once fulfilment begins, cancellation is no longer available. You can request a return after delivery under the policy above.
Exchanges
We don’t offer direct exchanges. If you’d like a different purchase, arrange an eligible return and place a new order.
Your Consumer Rights
This guarantee is additional to any rights you have under applicable consumer protection laws. Nothing in this policy limits those rights, including any right to a refund or other remedy for faulty or incorrectly supplied goods.
Questions
Email support@truvea.co. Our support team replies within 1 business day.